Refund

We provide a 30-day money back guarantee. 
  • A customer cannot request a refund for customized items.

  • A customer cannot request a refund for all discounted items. If a discount code is applied at the time of purchase, it is regarded as a discounted item.

  • A customer cannot request a refund for bundle packs and items with free gifts.


IMPORTANT NOTES:

  • Refund request  made through our Contact form or email will have a faster resolution time than Paypal. We ensure to expedite those requested via the said channel.
  • We will process a refund for all eligible items excluding the shipping & handling fee ( import fee included if applicable) and a $3 restocking fee for each item purchased. The rest will be refunded if cancelled.

  • Refunds once approved, will be processed and a credit will automatically be applied to your credit card or original forms of payment, within 3-5 business days depending on your bank’s turnaround time.

  • Late or missing refunds (if applicable)
    - If you haven’t received a refund yet, first check your bank account
    - Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of these and you still have not received your refund yet, please contact us through this link or email us at support@bestcargurus.com