DELIVERY TIMES

Delivery times are estimated, not guaranteed. Every effort will be made to ship as soon as possible.

  • Carrier delays may affect delivery times.
  • Weather conditions and other unforeseen circumstances may affect delivery times.

WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?

All orders are shipped from our fulfillment centers located across the US and Asia. Due to high demand for some of our most popular products, delivery typically takes 4-19 business days from the order date.

In rare cases, delivery may take longer due to customs clearance, inspection requirements, peak season volume, or carrier delays.

PEAK SEASON NOTICE: During peak periods, delivery times may be longer than usual. If you need assistance or an update on your order, please contact our Customer Care Team at support@bestcargurus.com.

NOTE:

  • Orders are shipped during regular business days, excluding holidays and weekends. Any orders placed on Saturday or Sunday will be processed the following Monday.
  • The general and specific holidays in the destination country are not taken into account.
  • In the case of product returns, return shipping costs are the responsibility of the buyer.
  • For Bundled Items - items may be shipped separately & may be in separate boxes
  • This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Care Team at support@bestcargurus.com for assistance.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, a tracking number will be sent to your Shipping Confirmation email. You can use this tracking number to monitor your shipment's status.

If you have not received your tracking information within the expected timeframe, please contact our Customer Care Team at support@bestcargurus.com.

I DID NOT RECEIVE MY ORDER.

We highly recommend checking the tracking information sent to the email address used to place your order.

Please verify the shipping address shown in your order confirmation email.

NOTE:

  • Once an order has been shipped to the shipping address provided by the customer and the carrier's tracking information shows the package as Delivered, the order will be considered delivered unless justifiable proof of non-delivery is provided.
  • If a customer claims the order was not delivered but the carrier's tracking information shows otherwise, a replacement shipment may be arranged at the customer's expense. If a replacement is arranged, the order will be non-refundable.
  • A customer cannot request a refund if the package is currently in transit and the estimated delivery timeframe has not yet passed.
  • A customer cannot request a refund if an incorrect or incomplete shipping address was provided or if the package is marked as Delivered by the carrier.

WHAT ARE YOUR SHIPPING RATES?

We offer free shipping on all orders within the United States. For international orders, shipping rates vary by destination and are calculated at checkout.

Taxes may apply to all orders depending on local regulations.

WHERE WILL MY ITEMS SHIP FROM?

To meet demand for our products, we fulfill orders through multiple fulfillment centers located across the US and Asia.

DO YOU SHIP INTERNATIONALLY?

INO LLC successfully ships many products worldwide each day. We have many satisfied customers around the globe. If your country is not supported by our logistics network, we will notify you promptly and make the necessary changes to your order.

To learn more about available shipping destinations, please contact us at support@bestcargurus.com.


HOW CAN I CHANGE MY SHIPPING ADDRESS?

Shipping address changes are only allowed within 24 hours from the time the order is placed. Please contact our Customer Care Team at support@bestcargurus.com to request an address change. Requests made after 24 hours will no longer be accepted, and the order will be considered final.

IMPORTANT NOTE:

If a package is returned to the sender, the order may be reshipped. Reshipping fees are calculated based on actual carrier costs and may vary depending on item size, weight, and destination.

This may occur due to:

  • No secure place to leave the item(s)
  • The customer provided an incorrect shipping address.
  • The customer missed the delivery attempt or was unable to pick up the item(s) from the post office.